Today, more and more companies are looking to automate manual laborious tasks. RPA (Robotic Process Automation) is an acronym that is floating around when companies strategize towards automation or conduct feasibility analysis.
Robotic Process Automation (RPA) simply explained is the use of software to perform repetitive manual tasks.
We can further breakdown RPA as fully automated, partially automated with some sort of human intervention or intelligent automation with the use of artificial intelligence.
Implementing RPA involves, performing a thorough feasibility analysis, proper planning, identification, and governance. The main goal is to increase business agility, reduce cost and increase return on investment (ROI).
We have highlighted a few key strategies to identify whether a process can be automated or not. These will help in the feasibility analysis and get you a step closer to automation.
A rule of thumb, one-time processes cannot be automated. To determine a process for automation, processes need to be repetitive following a set of rules.
You should be able to clearly identify process input, execution steps, and consistent output. These processes are excellent candidates for automation.
Paying close attention to consistency and data format for a process is key for automation. These could be a combination of structured data or using artificial intelligence to parse unstructured data.
A few good candidates are:
• Back-office processing tasks (i.e.: Finance & Accounting, Business Services, Payroll, Reporting, Data Entry, etc.)
• Front-office processing tasks (i.e.: Customer facing repetitive tasks, Point of Sale process, Website Chatbots, etc.)
Implementing RPA involves, performing a thorough feasibility analysis and the strategies mentioned will help to identify business processes for automation, enabling you to reduce cost and increase ROI.